Provide technical information and support to both internal and external customers, end users & field sales
Responsible for answering product support calls, chats, and emails for Corbin Russwin, ACCENTRA, and Arrow products
Act as the liaison of product information from the field to the Profit Center Managers and production personnel
Responsible for providing feedback to sales and customer base as a result of problem solving
Perform root cause analysis of returned product and assist with corrective actions
Review Special Product Application Requests for accuracy and completeness
Review new and existing product literature & recommend changes to ensure accuracy
Support production with assembly, quality, application, and engineering issues
Provide training on the floor and perform quality checks

Strong analytic and logical problem-solving skills with a demonstrated attention to detail required
Hands-on Mechanical aptitude with Installation experience
Requires strong listening and interpersonal skills with the ability to effectively work and communicate with internal and external customers
Excellent verbal and written communication skills
Proficient in Microsoft Outlook, Word, and Excel
Ability to manage projects and recognize improvements needed by customers
Will require the ability to tackle problems and take independent action, seek out answers, act on opportunities, and generate new ideas
Ability to work on complex assignments where considerable judgment and initiative is required in resolving problems and making recommendations with a customer focus
Limited travel for field troubleshooting, repairs, and replacements
Ability to lift up to 50lbs on occasion
Bachelors or Associates Degree in a technical field preferred, but not required with relevant job experience

Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

Customer Service Technical Support Specialist

Key skills