Associate Advisory Consultant

Role Overview

• Performs project duties such as client interviews, note-taking, documentation, using standard tools, and other duties as assigned.
• Performs Associate Advisory Consultant role and responsibilities across multiple consulting domains, including: Transformation Business Continuity/Disaster Recovery Mergers & Acquisitions Business Process Optimization IT Asset Management Organizational Change Management
• Develops knowledge and skills relevant to standard offerings through mentorship, shadowing, formal training, and on-the-job experiences and obtaining industry-related certifications as determined by management.
• Develops strong customer relationships and trust to secure future business.
• Achieves a high level of Customer Satisfaction on all consulting engagements by executing to achieve client project expectations set by technical leads and project managers.
• Creates, populates, and edits simple templates based on customer requirements. Documents may be text, numerical, process flow, or other format.
• Performs overall solution Quality Assurance (QA) tasks for deliverables for assigned client engagements.
• Provides support for billable engagements under the direction of a Senior level consulting team member.
• Supports consulting sales efforts inclusive of customer meetings, whiteboard briefing sessions, discovery sessions, workshops, preparing scope and service estimates for client Statements of Work (SOW).
• Participates and facilitates project team communication and coordination to deliver services.
• Provides research, analyses, problem-solving, technical support, and general support for assigned client engagements.
• Reviews and understands all assigned Statement of Work (SOW) obligations before engagement delivery. Communicates any issues to the project team.
• Mentors Analysts and supports Academy coworkers.
• Performs analysis, planning, and implementation functions and coaches analysts on general consulting skills.
• Supports internal and client engagements assigned by their resource manager.
• Guides other analysts, including coaching and resolving issues.
• Supports senior team with Client Executives and partners to develop CDW sales opportunities.
• Contributes to best practices, strategies, methodologies, and documentation/templates suitable for use by other consultants and analysts.
• Contributes to and provides developing new and improving existing service offerings.
• Complies with all-time compliance and time-entry guidelines. Meets billable utilization targets.
• Provides perspective to ensure a realistic estimation of scope, cost, and level of effort for proposal generation.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field, OR At least 4 years of Information Technology work experience dealing with solutions in a specified practice (Data Center Transformation, Infrastructure Solutions, Digital/Data/Security, etc.)
• Demonstrated ability to perform standard consulting functions across multiple disciplines aligned to the solution portfolio, including customer presentations, tool use, process flows, facilitation, and detailed technical writing.
• Demonstrated experience with Visio, advanced Excel skills, PowerPoint presentations, discovery tools.
• Demonstrated client-facing verbal, presentation, and written communication skills.
• Demonstrated listening skills to understand the client and clearly understand questions or requests and determine if ask is in the current delivery scope.
• Demonstrated ability to multitask and prioritize workload.
• Demonstrated customer service skills.
• Demonstrated ability to establish positive working relationships and work as a team player in a consulting environment.
• Demonstrated ability to investigate problems and utilize problem-solving techniques.
• Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions.
• Demonstrated ability to prepare customer-facing materials.
• Demonstrated ability to provide day-to-day guidance to less experienced technical team members.
• Demonstrated ability to understand business and technology strategies about the tactics to achieve the defined strategy.
• Demonstrated understanding of core business functions of a typical company, and ability to employ step-by-step logic to solve business problems.
• Demonstrated ability to acquire further technical skills.
• Relevant certifications in the area of technical specialty, a plus.

Benefits

• Quarterly bonus target 5% subject to terms and conditions of plan
• Health insurance
• Retirement plans
• Professional development
• Flexible work arrangements