Take charge of the design, deployment, and optimization of mission-critical communication systems.
Provide strategic guidance to the team, while driving system improvements across a global footprint.
Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server.
Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
Develop and enforce UC security policies to ensure compliance with DoD standards.
Mentor and guide junior team members, fostering skill development and technical excellence.
Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
Maintain and update operational documentation, including system architecture diagrams and technical guides.
Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.

Active Top Secret clearance with SCI eligibility
Bachelor's degree and 11 to 12 years of relevant experience (additional experience and/or certifications may be considered in lieu of a degree)
Current Security+ CE or equivalent DoD 8140 IAT Level II or III certification
Demonstrated success managing enterprise scale Cisco Unified Communications systems, preferably in a DoD environment
Expert knowledge of: Cisco Unified Communications Manager, Cisco Unity, Voice Gateways, Cisco VTC codecs, VoIP endpoints, Telepresence Management Server
Strong understanding of: VoIP protocols, including SIP, H323, and RTP, Quality of Service principles
Experience integrating unified communications systems with third party platforms, such as Microsoft Teams
Experience with at least three of the following: Cisco Meeting Server, Cisco Meeting Manager, Telepresence Management Suite, Cisco Expressways, vBrick, Vyopta
Exceptional leadership, communication, and troubleshooting skills
Advanced Cisco collaboration certifications, such as CCNP Collaboration or CCIE Collaboration, are a plus.

Lead Cisco Unified Communications Manager, CUCM

Key skills