About this role
Role Overview
- Overseeing the day-to-day performance of the returns process, ensuring service levels, accuracy and timeliness
- Reviewing and analysing operational metrics to identify trends, risks and improvement opportunities
- Championing continuous improvement initiatives that increase efficiency and deliver return on investment
- Implementing new or improved processes and procedures in line with business requirements
- Partnering with suppliers and customers on process development, programme changes and mutual improvement opportunities
- Using strong process knowledge to ensure compliance with legal, contractual and internal financial control requirements
- Supporting forecasting, reporting, invoicing and business planning activities
- Actively resolving escalated customer, supplier and internal issues, including complaints and process exceptions
- Contributing to and leading operational and customer business reviews within your area of expertise
- Collaborating closely with peers and stakeholders across the wider business
Requirements
- Proven experience in a returns, customer service, logistics or operations-focused role
- Strong understanding of end-to-end operational processes and service performance metrics
- A continuous improvement mindset, with experience delivering process or efficiency improvements
- Confident communicator, comfortable working with customers, suppliers and internal stakeholders
- Highly organised, detail-focused and capable of working independently with minimal supervision
- Strong analytical skills, with the ability to interpret data and translate insight into action
- Typically 4+ years’ relevant experience
- Degree-level education or equivalent practical experience
Benefits
- A supportive team environment where everyone really is working toward the same goal.
- A strong open-door policy within management
- An environment where you will be given the tools and opportunities to further your career
- Comprehensive Training plan
- Full access to LinkedIn Learning
- Pension scheme (enhanced pension matched up to 8%)
- Health Care Scheme (Simply Health)
- 25 days holiday plus bank holidays with option to buy additional holiday
- FREE Onsite Parking
- Cycle to work Scheme
- Reward schemes