Managing the client work order process and systems, ensuring data continuity for central and facility management reporting and maximizing system capability
Producing monthly, quarterly, annual, and ad-hoc account reporting including work order activity, scheduled maintenance, service level compliance, labor reporting, and project reporting
Planning, scheduling, coordinating, and assigning all frequency and work type maintenance activities while optimizing maintenance inventory by balancing workload to labor availability
Serving as Subject Matter Expert for the assigned portfolio, supporting CMMS systems-related questions, support issues, and user requirements
Providing new user training, advanced user training, and new feature training to account and client staff as required
Maintaining system and user process documentation, developing new documentation as required and updating existing documentation
Conducting periodic data auditing to maintain maintenance record compliance with CMMS and maintenance business process standards and specifications

Minimum 5 years' experience managing CMMS/work order applications
Demonstrated process orientation and data-driven skill sets
Strong aptitude for technology and systems administration
Highly proficient in MS Office Suite, specifically Excel for data analytics and manipulation
Superior customer service skills with strong orientation to provide exceptional customer experience
Possess strong written, verbal, and interpersonal communication skills
Strong organizational skills and collaborative working style
Undergraduate degree or equivalent experience preferred
Experience with ServiceNow and/or Maintenance Connection CMMS platforms preferred
Proficiency in SmartSheet, MS SharePoint, and data visualization tools preferred
Background in facilities management or building engineering support preferred
Experience with system configuration including notification messages, print formats, and communication mechanisms preferred
Familiarity with maintenance metrics analysis and work order flow optimization preferred

CMMS Analyst

Key skills