Customer Experience Representative

Role Overview

• Assist customer service call team members daily in responding to customer and vendor inquiries.
• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
• Maintain detailed records of written and verbal communication.
• Provide detailed and accurate information for quarterly business reviews, executives, and customers.
• Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.

Requirements

• 3+ years’ experience in customer service/ administrative role
• Previously have worked with B2B customers
• Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Prescription drug coverage
• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics