Underwriting Specialist

Role Overview

• Manage the quote process for quote requests by evaluating and executing technical aspects of the rating process to generate accurate rates for each product requested
• Identify standard and non-standard business procedure and process appropriately
• Apply underwriting risk and escalation rules, accurately evaluate SIC classifications for the customer, handle PII census data according to department standards, review public data sources for OFAC conflicts, review and analyze claim reports, and generate rates and proposals within service standards
• Leverage tools appropriately to come to the right risk and pricing outcome on new business, in-force business, and/or renewals
• Determine the useability and ensure accurate preparation of complex census data using Microsoft Office tools
• When provided, demonstrate ability to most closely match in-force plan designs based on a review of Requests for Proposal, Benefit Summaries, complex contracts, and/or internal systems such as ESL
• Utilize critical thinking skills to be able to make appropriate assumptions to present rates to the Underwriter in cases that require Underwriter involvement, taking initiative to provide viable plan options
• Develop a recommended rate along with positioning points and create a comprehensive customer package
• May evaluate claims and enrollment reporting/history and input required claims data to assist experience review
• Assist in development and execution of standard and ad hoc special processes
• Identify problems early in the process and work with appropriate resources to resolve or escalate as needed
• Provide clear and complete documentation of assumptions/best estimates made in the instance of missing data and system limitations requiring alterations to the requested plan designs
• Partner closely with Underwriting to determine reasonable timeframes, reporting, and customer needs to deliver on priority and time standards for each case
• Consult with Underwriters, Clinical, Policy, and Pricing partners for guidance and signoff on non-standard and/or complex plan design requests
• Provide superior customer service and demonstrate ownership and expertise with internal and external customers, ensuring total client satisfaction with business partners

Requirements

• 2-to-4-year college degree preferred or related industry experience
• Experienced in customer interactions with an ability to effectively communicate with sales reps and market distribution partners
• Strong verbal and written communication skills
• Proven ability to develop strong working partnerships to achieve shared goals
• Strong ability to prioritize, organize, complete multiple tasks, and accurately handle a high volume of work in a fast-paced environment
• Operate with a high sense of urgency, meeting deadlines and productivity targets
• Highly motivated and proactive with the ability to work well independently and with a team
• Strong attention to detail with a keen focus on quality and accuracy
• Ability to anticipate the needs of partners and clients
• Strong work ethic with sensitivity to handling Personally Identifiable Information (PII)
• Strong critical thinking skills with an ability to effectively analyze and solve problems, analyze outputs for reasonability, and make appropriate corrections to produce accurate results
• Solid math skills
• Proficient in Microsoft Office, especially Outlook and Excel (should be comfortable using Pivot Tables, filtering, transforming, and cleaning data, and using basic functions)
• Proficiency or familiarity with ESL and Salesforce preferred
• Willingness to adapt to a rapidly changing environment with an open mind and high degree of engagement to ensure the success of the organization
• Demonstrates leadership skills through positive behavior by contributing to the building of a productive environment and by being a role model

Benefits

• 18 days of paid time off per year
• 11 paid holidays
• Health, dental and vision insurance plan
• Short-term disability insurance
• Long-term disability insurance
• Basic term life and accidental death and dismemberment insurance
• A 401(k) plan which includes an employer match
• Voluntary Life Insurance is also available