Build high-level relationships throughout the entire dealership.
Demonstrate a clear comprehensive understanding of dealer partners goals, pain points, markets, and competitors.
Provide the highest level of unwavering customer service through coaching, training, and consultation.
Responsible for day-to-day dealer relationship management.
Champion the adoption and ongoing use of the company product in the dealerships.
Execute launch planning, manage product implementation, and deliver initial and ongoing training to meet dealer needs.
Serve as first point of contact for handling dealership issues and follow up on escalated issues.
Ensure that product changes, new features, and releases are communicated and implemented in a timely manner.

Bachelors’ degree in Business, Management, Marketing or a related field
3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
Significant experience working with CRM tools and are at ease with technology
Think quickly on your feet and handle ambiguity
Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
Know how to establish rapport and develop meaningful relationships with your clients
Negotiate effectively, finding the win-win solution to problems
Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
Ability to perform as part of a larger team and work independently to schedule and prioritize your work
Regularly assess your own performance and adapt your work to achieve better results
Must believe in what you do and feel a vested interest the company’s success
This role requires 80%-100% travel within the region and nationally as needed.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Dealer Relations Manager

Key skills