Operational Excellence Program Manager

Role Overview

• The Operational Excellence Program Manager is responsible for enabling and sustaining the organization’s Lean Six Sigma (LSS) and continuous improvement capabilities.
• This role serves as the central program owner for Operational Excellence training, certification governance, playbook content, and enterprise improvement initiatives.
• Partnering closely with Regional Operational Excellence leaders who provide deep technical expertise, this role ensures consistency, scalability, and effective administration of the company’s Operational Excellence framework.
• Maintain and continuously improve Lean Six Sigma (LSS) training content for Lean Leader, the Op Ex portion of LEAD supervisor training, Sponsor Champion training, and Green Belt.
• Ensure consistent documentation, version control, and accessibility of training content.
• Serve as steward of the Op Ex Playbook and Op Ex Center of Excellence, including tools, templates, and standard methodologies.
• Coordinate logistics and deployment of LSS and Op Ex training programs.
• Support the selection, qualification, and onboarding of LSS trainers and internal coaches.
• Facilitate the growth of process improvement through workshops, learning sessions, and best practice sharing.
• Provide coordination and support for the Op Ex portion of the LEAD supervisor training to strengthen frontline continuous improvement capability.
• Oversee and administer the LSS Green Belt and Black Belt certification process, including candidate tracking, documentation, and governance reviews.
• Maintain certification standards, evaluation criteria, and report on program effectiveness.
• Track and report on training participation, certifications, and capability development metrics.
• Provide support for enterprise initiatives such as Igniting Growth/ WAVE and other improvement efforts focused on cost-to-serve, efficiency, and growth.
• Support engagement and culture-building initiatives, including the Courage to Care program.
• Help drive awareness and engagement in Operational Excellence programs through communications and success storytelling.
• Maintain centralized tracking of improvement initiatives, training, and certifications.
• Develop and support dashboards and reports that provide visibility into Op Ex capability growth and impact.
• Partner with Regional Op Ex Managers, focusing on program coordination and sustainability rather than deep technical project execution.

Requirements

• 5+ years of experience in operational excellence, process improvement, learning program management, or project/program coordination
• Experience supporting training programs, workshops, or structured capability development initiatives
• Strong written and verbal communication skills, with the ability to work across all levels of the organization
• Green Belt certification highly preferred or willing to obtain

Benefits

• medical
• dental
• vision
• PTO
• life & disability insurance
• education assistance
• 401k
• a variety of well-being resources
• prorated PTO for part-time employees
• holiday pay for part-time employees
• employee development programs for part-time employees
• prorated education assistance for part-time employees
• 401(k) for part-time employees