Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks
Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes
Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management
Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand → Project → Resource → Financials) and drive logical implementation sequencing
Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities
Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions
Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution
Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes
Drive stakeholder adoption of standardized demand, project, and resource management processes
Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments.

5–7 years of ServiceNow experience, including ServiceNow Administrator Certification
Hands-on experience implementing and supporting ServiceNow SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development)
Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations
3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills
3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions
Strong understanding of portfolio management, project delivery lifecycles, and resource planning
Proven experience with project governance, demand prioritization, and portfolio reporting
Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools
Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management.

ServiceNow Strategic Portfolio Management Consultant

Key skills