Head of Customer Service – Order Execution, APAC Hub

Role Overview

• Own and manage the full order lifecycle from order receipt to final delivery
• Serve as the trusted point of contact for all order-related communications
• Coordinate closely with cross-functional teams to facilitate seamless order fulfillment activities
• Monitor and track order performance daily
• Continuously evaluate and enhance order coordination processes
• Build strong working relationships with regional affiliates and external partners
• Gather and analyze customer feedback and KPIs

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field
• At least 7–8 years of relevant experience in customer service, order management/execution, or delivery coordination
• Demonstrated expertise in managing complex order fulfillment processes
• Proven analytical capabilities and sound judgment in using data
• Excellent verbal and written communication skills
• Proficiency in order management/execution systems (e.g., SAP) and customer service tools (e.g., Salesforce)

Benefits

• Embraced for unique qualities
• Encouraged personal expression
• Open dialogue and genuine connections