Technology Implementation Manager

Role Overview

• Workfront System Administration & Governance
• Serve as a Workfront Global System Administrator, managing system configurations, maintenance, user provisioning, troubleshooting and best-practice usage.
• Partner with and support the Workfront Governance Committee, that will be established by the Senior Manager, Technology Implementation, helping to facilitate meetings, track decisions, provide pros and cons, and execute approved governance updates.
• Lead System Audit of users, layout teams, access levels, system settings, groups, teams, resource pools and permission settings.
• Provide recommendations for review and approval.
• Lead User Acceptance Testing (UAT) for new features, enhancements, system releases, and workflow updates.
• Scale team technical proficiency by mentoring cross-functional members on Workfront administration and architecting best-practice configuration standards.
• Configure Workfront objects including portfolios, programs, projects, custom forms, fields, reports, resource management, job roles, access levels, layout templates, proofing, and dashboards.
• Technology Implementation & Support
• Co-architect workflows to address process gaps and promote operational efficiencies based on business requirements.
• Support the Senior Manager, Technology Implementation with execution of enterprise tool rollouts, enhancements, and process optimization initiatives.
• Lead and deliver Workfront training sessions for new and existing users, ensuring consistent adoption and understanding of workflows and standards.
• Collaborate with cross-functional teams including Technology, Operations, Marketing, Compliance and other departments to ensure configuration alignment with business needs.
• Maintain structured project documentation, timelines, requirements, and rollout plans.
• Contribute to solution design workshops and process optimization sessions by gathering requirements and mapping user journeys.
• Review and provide recommended edits to Workfront documentation, SOPS, process maps, and user guides in alignment with evolving governance decisions alongside the Technology Sr. Technical Writer.
• Manage data mapping exercises to develop requirements for Fusion automation enablement.
• Documentation, Branding & Communications
• Manage the creation of clear, high-quality visuals, reporting dashboards, and stakeholder-ready content.
• Create and maintain training materials, guides, reference documents, and communication content to support system rollouts and change management activities alongside the Technology Sr. Technical Writer.
• Rebrand and standardize Technology decks, process materials, and training documentation to ensure alignment with BetMGM brand and communication guidelines.
• Digital Asset Management (DAM) Support
• Co-architect the implementation and adoption of a Digital Asset Management (DAM) system.
• Facilitate efforts in partnership with Marketing and Technology for asset ingestion, metadata structure, tagging standards, permissions, and user onboarding.
• Collaborate with Marketing, Brand, Creative, and Technology teams to maintain governance, taxonomy, and consistent use of shared digital assets.
• Create and maintain DAM training materials, documentation, and rollout communications alongside the Technology Sr. Technical Writer.
• Report & Continuous Improvement
• Develop and maintain dashboards, KPI’s, and reporting to provide visibility into tool usage, project adoption, and system performance.
• Perform post-implementation reviews and manage continuous improvement of workflows, document and governance processes.

Requirements

• A bachelor’s or advanced degree in business and/or technology is preferred but not required.
• 6+ years of deep technical expertise in Workfront implementation and optimization for mid-to-large-scale enterprise ecosystems.
• Hands-on experience with Workfront required; Workfront certification is highly preferred.
• Consulting experience working on Workfront implementations is preferred.
• The ability to inspire via superior communication and interpersonal skills is required.
• Experience communicating and interacting with executive teams is preferred.
• Strong understanding of project implementation methodologies.
• Hands-on mindset with the ability to dive into technical details when needed.
• Demonstrated ability to deliver within provided timelines by scoping initiatives and developing and maintaining a comprehensive project schedule.
• Strong communication and presentation skills, especially in training or project rollout settings.
• Ability to work cross‑functionally and manage multiple priorities in a fast‑moving environment.
• Familiarity with digital asset management systems is a plus.
• Strong attention to detail, especially in documentation, branding, and process governance.
• Experience working with Marketing, Creative, and Project Management processes is a plus.
• Experience implementing change management best practices to ensure impacted stakeholders are made aware of technology initiatives and/or system changes.
• Experience using tools such as Smartsheet, Microsoft Project, Service Now, Trello, etc. to develop and maintain project deliverables.
• Ability to successfully work across cultures, time zones, and locations to drive team cohesion and effectiveness.
• Must be able to manage time and deliver work products independently and work under pressure.
• Must be comfortable identifying owners for project tasks and holding stakeholders accountable to agreed-upon deadlines, escalating promptly to management if deadlines are not met.
• Demonstrated ability to successfully partner with a wide range of stakeholders including vendors, regulators, partners, and third parties.
• Experience managing projects related to enhancing enterprise tools (ServiceNow, Workfront, etc.) that promote workflow efficiencies and/or experience on projects decommissioning tools is required.
• Experience in gaming, hospitality, retail, or similar industry is preferred.

Tech Stack

• ServiceNow

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more!