Technical Operations Manager

Role Overview

• Serve as the subject-matter expert and central triage point for all creator payout issues
• Manage and prioritize technical support queues (Jira)
• Utilize internal financial tooling and back-office systems to diagnose issues
• Proactively identify and clean up legacy creator profiles
• Aggregate issue patterns and provide insights to Engineering and Product teams
• Develop and maintain playbooks and standard operating procedures
• Collaborate with cross-functional teams to manage major payout-related incidents

Requirements

• Background in Technical Support, Customer Success, or Operations
• Proficiency with ticketing systems like Jira
• Foundational understanding of SQL
• Strong written and verbal English skills
• Highly organized multi-tasker with strong attention to detail
• Experience managing technical escalations and identifying patterns in incidents

Tech Stack

• SQL

Benefits

• Professional development opportunities
• Flexible work arrangements