About this role

Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication
Research and identify effective solutions to resolve customer issues or concerns
Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management
Provide accurate and complete information using appropriate tools, systems, and procedures
Maintain a high standard of customer service and contribute to a positive customer or partner experience
Collaborate with internal teams to ensure seamless communication and issue resolution

Fluent/native in Romanian with strong proficiency in both written and spoken communication
Good proficiency in English
High school diploma or equivalent qualification
Minimum of 6 months experience in customer service, hospitality, retail, or a related field
Strong communication and problem-solving skills
Proficiency with computers and customer service tools
Reliable high-speed internet connection and a quiet workspace (for remote work)
Eligibility to work in Greece

Customer Service Representative, Romanian

Key skills