Temporary Remote Healthcare Customer Service Representative

Alorica is the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. In this role, you will guide customers through their questions and concerns, providing clear solutions while maintaining accurate records and identifying opportunities for enhanced services.

Responsibilities:

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Requirements:

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Work at home environment is in a private residence and matches the address listed on file
• Comfortable working with company-issued equipment such as a webcam if applicable
• An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G)
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
• Must not be on any corrective action or performance plans for internal candidates
• Must have held your current position for 6+ months for internal candidates
• Must have relevant industry/program experience for internal candidates