Provide technical support to internal staff
Troubleshoot and resolve hardware and software issues
Install and configure software and hardware
Maintain accurate records and incident reports of technical issues and resolutions
Provide excellent customer service

Highschool diploma in Computer Science or related field
2+ years of experience in a helpdesk or technical support role
Strong knowledge of Mircosoft exchange/Office 365 operating systems, Windows
Excellent problem-solving and communication skills
Ability to work independently and in a team environment
Relevant experience may substitute for the educational requirement on a year-for-year basis
Associates degree in Computer Science or related field
Experience with Active Directory and Exchange
Experience with remote desktop support tools
ITIL certification, Comp TIA A+ or equivalent
Experience in the Health Care Services industry

Helpdesk Technician II

Key skills