Set up new projects; ensure contracts are signed, filed, and scoped before work begins
Schedule work efficiently against budget and deadlines; build client-facing timelines
Proactively manage risk — flag overspend or delays early and find solutions
Support Directors in planning studio capacity across upcoming stages
Deliver outstanding client service and maintain long-term relationships
Prepare briefing documents, proposals, and project management materials
Run client meetings — scheduling, minutes, and follow-through
Reconcile projects against scope, schedule, and budget weekly and monthly
Brief Directors ahead of finance meetings; capture and recharge project expenses
Flag scope creep early; support agreement of additional fees where needed
Identify opportunities to extend scope or develop new workstreams within existing accounts
Support post-project reviews and continuous improvement

Agency experience is essential
Background in creative, luxury, design, digital, or a related sector
A strong, genuine understanding of luxury and its standards
Experience in account or project management; potential matters more than seniority
Comfortable with large budgets and financial accountability
Global client experience a bonus

Project Manager – Client Services

Key skills