responsible for managing primarily all the regulatory effort along with providing oversight to capital projects within the portfolio from inception to successful delivery
focus on responding to regulatory inquiries related to potential IT changes in our systems due to emerging state laws and regulations
responsible for reviewing regulatory orders, understanding what needs to be changed in our customer systems and facilitating scoping, and estimations in support of IT potential projects that are regulatory driven
partners with Legal, Regulatory and Customer Group in crafting responses that are filed on record with regulatory bodies
assist with overall capital projects oversight working closely with PMO and business partners
facilitate meetings and workshops, create a shared understanding with stakeholders, and engage team members to gather and understand requirements
collaborate with stakeholders and product teams to decompose business requirements into system requirements
prepare and manage high-level requirements to be used for estimation or detailed requirements documents using Eversource’s templates
respond to regulatory filings, summarizing estimations and work into business terms for external parties
prepare estimation models using Eversource’s standard templates
track and update status on IT regulatory efforts

A Bachelor's degree or equivalent work experience and technical training
Five (5) or more years of professional experience related to customer operations of regulated public utilities in the role of a Business Analyst or project manager
Working general exposure to Customer Service processes – rates, billing, establishing service, credit, and collections etc.
Understanding of regulatory principles and state or federal energy regulations applicable to investor-owned public utilities or other regulated industries.
Experience conducting stakeholder interviews and facilitating stakeholder workshops.
Experience in project cost and schedule estimation.
Experience serving in the role of a Business Analyst, modeling requirements that can be used to design and test the system.

IT Regulatory Supervisor

About this role