Senior Data Engineer, AWS, Databricks, Python

Role Overview

• Call Center Platform Modernization: Lead data engineering efforts supporting the migration to a new SaaS-based call center platform, building and maintaining pipelines that integrate the modernized upstream data source into the enterprise analytics ecosystem.
• AI-Powered Transcript Analytics: Design and deploy data pipelines that process call transcript data at scale, leveraging Generative AI tools to perform sentiment analysis, topic modeling, entity extraction, and summarization to surface actionable insights across the Customer and Digital Analytics group.
• Digital Analytics Data Integration: Build and maintain data pipelines that ingest and consolidate data from a diverse portfolio of customer and agent-facing digital applications, including public mobile and web platforms supporting policy rating, issuance, and maintenance.
• User Experience Optimization: Enable analytics capabilities that help teams understand and improve the digital experience across Travelers' front-end applications by engineering reliable, scalable data solutions that capture user interaction and behavioral data.
• Build and operationalize complex data solutions, correct problems, apply transformations, and recommending data cleansing/quality solutions.
• Design complex data solutions, including incorporating new data sources and ensuring designs are consistent across projects and aligned to data strategies.
• Perform analysis of complex sources to determine value and use and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Act as a data and technology subject matter expert within lines of business to support delivery and educate end users on data products/analytic environment.
• Perform data and system analysis, assessment and resolution for defects and incidents of high complexity and correct as appropriate.
• Collaborate across team to support delivery and educate end users on complex data products/analytic environment.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in STEM related field or equivalent.
• Ten years of related experience.
• Advanced knowledge of tools, techniques, and manipulation including cloud platforms, programming languages, and modern software engineering practices.
• Strong delivery skills including the ability to determine the software design strategy and methodology to be used for efforts, use automated tests, analysis, and informed feedback loops to ensure the quality and production readiness of work before release, monitor the health of work efforts and that of adjacent systems.
• Demonstrated track record of domain expertise including the ability to develop business partnerships and influence priorities by identifying solutions that are aligned with current business objective and closely follow industry trends relevant to domain, understanding how to apply them, and sharing knowledge with coworkers.
• Strong problem solver who utilizes data and proofs of concepts to find creative solutions to difficult problems involving a significant number of factors with broad implications, reflects on solutions, measures impact, and uses that information to ideate and optimize.
• Excellent communication skills with the ability to develop business partnerships, describe technology concepts in ways the business can understand, document initiatives in a concise and clear manner, and empathetically and attentively listen to others thoughts and ideas.
• Ability to lead and take action even when there is no clear owner, inspire and motivate others, and be effective at influencing team members.

Tech Stack

• Cloud

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.