Key skills
cargoSaaSCustomer SuccessAccount Management
About this role
Role Overview
- Own post-implementation customer relationships, ensuring maximum value from products
- Manage 4-6 complex accounts, understanding customer processes and competitive landscapes
- Own renewals and drive contract expansion, identifying upsell opportunities
- Strengthen CS processes, working with the Commercial Operations Manager
- Ensure smooth transitions from implementation to ongoing management
- Advocate for customers internally, driving product and tech feedback
Requirements
- 3-6 years in B2B SaaS customer success, strategic account management, or similar enterprise customer-facing role
- Industry knowledge in air cargo, aviation, logistics, or travel tech is a strong advantage
- Commercially minded, understanding renewals, upsell, and account growth
- Structured problem-solver, taking messy situations and breaking them into clear plans
- Exceptional written and verbal communicator, handling various formats
- Business-level English required, additional languages are a plus.
Benefits
- Regular travel to customer sites and Paris HQ expected (~25-30%)
- Health insurance
- Flexible working hours
- Professional development opportunities