Key skills
Communication
About this role
Role Overview
- Enhance customer satisfaction by developing strategies, analyzing feedback, and driving improvements
- Report directly to the Customer Experience Supervisor
- Work out of the Bucharest location on a hybrid work schedule (2 days from home + 3 days from the office)
Requirements
- College graduate
- Minimum 1 year experience on Customer Experience Specialist role
- Fluent Romanian, English and French
- Strong communication skills (both written and verbal)
- Analytical and Problem-solving skills
- Team player
Benefits
- Competitive salary regularly based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- Meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company