Serve as the primary IT point of contact for manufacturing, warehousing teams, building trusted relationships with plant managers, production supervisors, process engineers, and quality leaders.
Gather, analyze, and document business requirements from plant-floor stakeholders; translate them into functional specifications and technical solution designs.
Lead or participate in manufacturing system implementations, upgrades, and enhancement projects from requirements through go-live and hypercare.
Develop and maintain the manufacturing IT roadmap in alignment with the enterprise technology strategy and plant operational goals.
Provide Tier 2/3 application support, root-cause analysis, and incident management for manufacturing platforms, ensuring minimal production downtime.
License management, and SLA tracking for third-party supply chain applications.
Manage application integrations, data flows, and API connections between supply chain systems and the enterprise data platform.
Create and maintain system documentation including architecture diagrams, configuration guides, SOPs, disaster recovery plans, and training materials.
Facilitate change management, user acceptance testing (UAT), and end-user training for system updates and new deployments.
Ensure compliance with IT governance, SOX controls, data-integrity standards, and cybersecurity policies.

5+ years of progressive IT experience, with at least 3 years supporting manufacturing processes, plant-floor systems.
Experience with IT/OT integration protocols.
Hands-on experience with one or more manufacturing technology platforms (MES, Historian, QMS, CMMS, or ERP manufacturing modules).
Bachelor’s degree in information systems, Computer Science, Manufacturing Engineering, Industrial Engineering, Electrical Engineering, or a related field.
ITIL Foundation or higher certification.
Strong experience in supply chain analytics or related fields.
Experience in a multi-site manufacturing or distribution environment.
Excellent communication and stakeholder-management skills; comfortable presenting to plant leadership and senior management.
Strong understanding of manufacturing operations: production scheduling, work-order management, quality control, maintenance planning, and shop-floor data collection.

Senior IT Business Partner

Key skills