Lead the day-to-day operations of remote terminals, ensuring safe, efficient, and seamless environments that minimize impacts to customers, tenants, and surrounding communities.
Oversee daily terminal operations to deliver a high-quality customer experience from arrival at parking facilities through bus boarding and departure.
Provide visible oversight of facilities, construction, and maintenance activities, proactively addressing risks while maintaining high standards of cleanliness, accessibility, and appearance.
Serve as a trusted liaison among internal Massport teams, TSA, bus operators, airline staff, State Police, and external stakeholders to coordinate communication, planning, and operational improvements.
Work independently to exercise sound judgment and lead responses to irregular operations and emergencies, resolving issues across stakeholders while prioritizing safety, continuity, and customer experience.

Five (5) years of experience required in an airport terminal environment, airline, related aviation setting, or similar operation.
Minimum of three (3) years in a supervisory position or highly autonomous role.
Associates degree preferred or equivalent operational experience required.
Demonstrated ability to exercise independent judgment, coordinate across multiple groups, and operate effectively with minimal supervision.
Proficiency in Microsoft Office with the ability to learn and navigate additional computer-based and web-based systems.

Terminal Manager

Key skills