Own our largest client and broker relationships
Ensuring that Garner delivers an excellent client experience to the assigned book of business
Executing key workflows and monitoring client health to support our clients
Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans
Executing best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention
Collaborating with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service
Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs
Developing client reports, meeting materials, and workshops as needed
Represent Garner at client open enrollment and education sessions in-person and virtually
Ability to travel up to 20% of the time (primarily during October-November)

7+ years of experience managing and growing a high-performing enterprise book of business (B2B SaaS) and delivering impactful results year over year in the healthcare and benefits industry
Demonstrated experience supporting clients to increase engagement and maximize the value of a medical benefit and/or healthcare SaaS solution
Passion for delivering an excellent client experience and strives to deliver high-quality work
A strong communicator who can clearly articulate a vision or strategy and inspire adoption and change
Excellent presentation skills
Has the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
Expert at identifying and partnering with internal stakeholders to resolve client and member issues; experienced in working with internal executives on large client initiatives
Self-starter who takes ownership and drives execution of key initiatives to serve the client and the business
A track record of building relationships with sophisticated clients and brokers in the health and welfare space
A desire to be a part of our mission to improve the healthcare system

Client Success Director – Jumbo Market

Key skills