Join Meltwater's Client Insights team as an Insights Analyst, contributing to bespoke reports and project management for esteemed clients.
Shape customized reports and assist in managing key projects utilizing quantitative and qualitative media analysis.
Work closely with internal teams and clients to ensure timely delivery of high-quality reports.
Collect, organize, and analyze customer research metrics to inform critical business decisions.
Duties include data compilation, analysis, insight generation, and assisting in report development methodologies.
Interpret customer requirements and assist in generating dashboards, report templates, and query building.
Track deadlines and deliverables to ensure prompt report delivery to clients.
Conduct quantitative and qualitative analysis of media data to provide clients with insights on brand perception, media performance, and industry trends.
Utilize Meltwater software, Excel, and PowerPoint to extract data and produce reports.
Develop strategies to improve report quality based on client feedback and effectively coordinate with the team.

0-2 years of relevant work experience (client-facing roles are advantageous).
Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.
Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
Proficient report writing skills, covering both qualitative and quantitative aspects.
Customer-focused mindset with a commitment to exceptional client servicing.
Critical thinking skills, facilitating insights derived from data analysis.
Strong interest in current affairs, mainstream media, and social media trends.
Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
Excellent written and verbal communication skills in Chinese and English for the purpose of translation.
Willingness to embrace the best of both worlds with our hybrid work schedule.

Enjoy flexible paid time off for enhanced work-life balance.
Comprehensive health insurance tailored for you, complete with an annual health check.
Special discount on selected restaurants/shops through our food delivery partner.
Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Insights Analyst, Chinese Proficiency

Key skills