Support the business with the management of employee relations cases
Providing professional advice, support and guidance to managers and employees on a range of topics
Investigating matters where required
Provision of ER advice on a range of topics
Reviewing and drafting of documentation
Advising on process as well as potential employment/legal risk
Supporting directly where required, often with senior complex, and regulatory matters
Investigations to resolve employee complaints, grievances, and disciplinary matters
Development, implementation, and maintenance of employee relations policies and procedures
Collaborating with control partners with a focus on prevention
Production and delivery of ER metrics
Advising key stakeholders on functional and cross-functional areas of impact and alignment

Practical ER Case management experience gained in an HR/ER function advising Line Managers on a day-to-day basis on ER Cases in a commercial and pragmatic way
Managing teams of colleagues specializing in ER Case Management advisory and support
Prior experience of practical ER case management or advisory on complex matters for a medium to large blue-chip organization
Experience managing HR/ER matters across the UK would be an added advantage
Possess an understanding of issues affecting Employee Relations case management internally
Influencing and stakeholder management skills
Strong verbal and written communication skills
Experience of working in a highly matrixed organization
Solid appreciation of the importance of recognizing cultural and geographic sensitivities
Excellent analytical and data skills, including intermediate use of Excel
Using effective communication skills to ensure customers understand our message and the actions/recommendations that should be followed to resolve an issue
Ability to influence stakeholders
Logical decision-making, effective listening, clarity of thought and utmost professionalism
Bachelor's degree

Global Support Team Lead – VP

Key skills