Senior Manager, MCL

Role Overview

• Managing a portfolio of high‑value and complex property claims with precision, professionalism, and confidence
• Delivering service that meets the exacting standards of our M&CLU clients
• Driving cases forward proactively, ensuring progress is visible, controlled, and communicated
• Applying and championing company systems, processes, and best practice
• Tailoring your approach to meet the unique requirements of each client
• Producing technically accurate, high‑quality reports and correspondence
• Building strong, trusted relationships with clients, brokers, policyholders, and internal teams
• Representing Davies with professionalism and integrity at all times
• Collaborating with colleagues to achieve outstanding outcomes—both individually and as part of a wider team
• Identifying opportunities to strengthen existing client relationships and support new business
• Leveraging the wider Davies Group to deliver exceptional value to policyholders

Requirements

• Proven experience in a similar role, ideally within high net worth or major loss adjusting
• Progress toward (or completion of) ACILA, FCILA, or equivalent professional qualifications
• Outstanding interpersonal and communication skills
• A calm, dependable, and persistent approach—especially when the pressure is on
• A track record of handling general property and high‑value claims
• Experience with major losses is highly desirable
• Flexibility and adaptability in a fast‑paced, ever‑changing environment
• A commitment to excellence and technical accuracy
• A full, clean driving licence

Benefits

**Career & Purpose **

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

**Mental, Physical & Emotional Wellbeing **

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan