Pet Loss Support Administrator

Role Overview

• As Pet Loss Support Administrator, you will play a key role in keeping our service running smoothly.
• You will act as a central point for enquiries, supporting our helpline, email, webchat and Facebook services, while also providing essential administrative support to our network of volunteers across the UK.
• You will manage volunteer rotas to ensure consistent service delivery throughout the year,
• support the coordination of our e-learning courses and external training,
• maintain key systems and records.
• The role also includes supporting communications such as newsletters,
• coordinating resources and materials, and assisting with events and outreach to veterinary practices, crematoriums and charities.
• This is a varied role where you will work with sensitive and sometimes distressing information, requiring a high level of care, confidentiality and professionalism.

Requirements

• Experience of providing administrative support in a busy, customer focused or service delivery environment
• Experience of managing and prioritising a high volume of enquiries across multiple channels, for example phone, email or digital platforms
• Strong organisational skills, with the ability to manage competing priorities, coordinate schedules or rotas, and meet deadlines
• Excellent communication skills, with the ability to respond clearly, professionally and with empathy, both written and verbal
• Confidence in working with a range of systems and tools, including Microsoft Office, and maintaining accurate records or databases
• Ability to handle sensitive and confidential information with discretion and professionalism
• Ability to work independently with minimal supervision, while contributing effectively as part of a team
• Ability to demonstrate understanding and application of Blue Cross values.
• Experience within the charity and/or animal welfare sector (desirable)
• Experience of administrating e-learning and webinars (desirable)
• Experience in the use of social media for engagement, communication or marketing purposes (desirable).

Benefits

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
• Pension scheme with enhanced employer contribution
• Life assurance
• Unlimited access to an employee assistance programme
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife
• Recognition scheme
• Annual volunteer days
• Claim for professional fees
• Charity worker discounts across a variety of retailers.