Ownership of an account portfolio where you are accountable for the performance of each customer.
Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage.
Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts.
Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer.
Identify growth opportunities within your portfolio to drive up
and cross-sell and strategically grow the account.
Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions.
Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success.

Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety
5+ years in a B2B Account Management role, preferably in software / cyber security
Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers.
Great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics with a customer-centric mindset.
Problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer
Affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools
Fluent in English (written and spoken).

Insights into the daily operations of a fast-growing tech scale-up
Opportunity to quickly take over responsibility and make a direct and long-lasting impact
Motivated and highly international team

Senior Account Manager – Commercial

Key skills