Take overall responsibility for strategic and operational business analyses in Customer Operations
Design, develop and implement business analyses for applications in Customer Fulfillment, Customer Service and Customer Experience
Increase efficiency, digitize processes, reduce costs and realize savings
Define, specify and own the implementation of reporting and data analyses via appropriate dashboards
Design efficient end-to-end processes and implement solutions for process optimization and automation
Conduct SWOT, potential and gap analyses, identify success factors and derive future-oriented directions for the service portfolio

University degree in Telecommunications, Communication Engineering, Electrical Engineering, Industrial Engineering, Business Administration, or a comparable qualification
Ideally, initial professional experience in project management of complex projects
Several years of professional experience as a Business Analyst in Customer Operations
Deep process knowledge in Fiber Order Management/Fulfillment and Service Management
Solid knowledge of telecommunications technology, FTTx technology and service platforms
Very good German and English language skills

Coverage of costs for a high-performance internet connection of up to €50 net per month
Digital meal subsidy of up to €112.50 net per month, usable wherever you are
Flexible working hours and the option to work from home anywhere in Germany at any time, plus up to 25 days per year from elsewhere in Europe
Monthly discount of €40 on your mobile or landline bill through our partner Vodafone
30 days of vacation per year, plus Christmas Eve and New Year's Eve, and with Xtra-Plus up to 10 additional unpaid leave days
Subsidy for bike leasing via EURORAD for eco-friendly commuting, and support for your Urban Sports Club membership through our partnership with awo lifebalance
5% on top of your annual base salary for your pension provision, with the freedom to decide flexibly how to use this extra for your future
3 months' continued pay in case of illness, as well as insurance coverage in case of disability and death

Business Analyst, Customer Operations

Key skills