HR Administration Team Lead

Role Overview

• Develops operating procedures to enable the implementation of new services within the Global Shared Services (GSS).
• Leads the timely delivery of quality services by the team.
• Maintains and improves operations by monitoring system performance, identifies and resolves problems, prepares and completes action plans, completes system audits and analyses, and manages system and process improvements and quality.
• Ensures that the services provided meet defined key performance indicators.
• Resolves escalated customer issue.
• Ensures that unsolved or complex issues are referred to the Service Delivery Manager.
• Contributes to creating a shared knowledge base within the GSS team.
• Trains new GSS team members.
• Is responsible, with the Service Delivery Manager, for taking measures to implement audit recommendations.
• Writes and/or updates local procedures or manuals.

Requirements

• University/bachelor’s degree or equivalent certification.
• Proficient computer skills, including in-depth knowledge of Microsoft Office suite (Outlook/Word/Excel/PowerPoint) and SharePoint.
• Good command of spoken and written English.
• Typically, six to nine years’ overall professional experience.
• At least three years’ providing services in an international organization or company, ideally in a shared service environment.
• Experience in change management a strong asset.
• Knowledge in establishing goals, key performance indicators and SLAs.
• Confirmed experience in managing small teams.

Benefits

• Health insurance
• Paid time off
• Professional development opportunities