Customer Service Representative

Systems & Methods, Inc. (SMI) is a well-regarded technology producer in the human services field, committed to delivering exceptional service. The Customer Service Representative will handle 100 to 150 inbound calls, categorize them, and perform other assigned duties while maintaining a focus on customer satisfaction.

Responsibilities:

• Receiving calls ranging from 100 to 150 inbound calls that can be back to back from clients in accordance with Standard Operating Procedures and contractual obligations
• Categorize all calls received in one of the categories provided
• Be responsible for other duties as assigned

Requirements:

• High School Diploma or equivalent required
• At least one year of prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Must be proficient in data entry skills, including keyboard, mouse, and 10-keypad
• Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
• Basic knowledge of Microsoft Office
• Quiet and distraction-free place in your home to work at a desk/table
• Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots)
• Smartphone with Android OS or iPhone for user authentication