Focus on and lead fraud & scam prevention and detection initiatives for all payment types both internally and for the financial industry
Own, define, and execute the product roadmaps for Wires, Transfers, and Mobile Deposit across all impacted channels and partner groups
Lead engagement with key internal stakeholders including Technology, Digital, Operations, Independent Risk Management, and Legal to ensure aligned delivery and strong risk management
Continuously assess demand against capacity to maximize business impact, proactively reprioritizing the roadmap as needed to meet evolving needs
Ensure all product strategies, roadmaps, and deliverables comply with applicable internal policies, risk standards, and regulatory requirements
Collaborate with and influence stakeholders at all levels of the organization—from individual contributors to senior leaders—to drive alignment and decision‑making
Perform value‑based analysis to optimize revenue and customer experience outcomes while minimizing fraud, scam risk, and operational losses
Maintain a strong sense of urgency and day‑to‑day operating rhythm, closely managing change, tracking progress, and ensuring delivery of measurable business results
Aligning initiatives to the CBL strategic plan, contributing to large‑scale planning efforts, and identifying opportunities to optimize delivery and business outcomes

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proven experience supporting payment products including Wire Transfers, digital account funding, consumer, and inter‑bank transfers (e.g., ACH, Instant Payments), and Mobile Deposit
Strong working knowledge of regulatory and compliance requirements applicable to payment products, including Regulation E and UDAP
Demonstrated experience owning and managing an Agile product roadmap delivered through multiple, interdependent partner organizations
Prior experience within financial services, with a strong preference for retail banking environments
Exceptional verbal, written, and presentation communication skills, with the ability to influence, align, and broker decisions among diverse and competing stakeholder perspectives
Strong analytical capabilities with a high degree of attention to detail, accuracy, and data‑driven decision‑making
Ability to effectively communicate complex concepts and deliver compelling presentations to audiences at all levels of the organization, including senior leadership
Advanced strategic storytelling skills, with the ability to create clear, concise, and persuasive narratives that support business decisions
Exceptional organizational, coordination, and time‑management skills, with the ability to manage multiple priorities in a fast‑paced environment

Lead Digital Product Manager

Key skills