Implementation Engineer

Role Overview

• Lead end-to-end implementations: Own each customer deployment from kickoff through go-live and beyond.
• Map and re-engineer workflows: Spend time on-site with practice staff to deeply understand their administrative workflows and design how Basata's AI fits into and improves each one.
• Drive EHR and systems integration: Configure and troubleshoot integrations with EHR platforms, practice management systems, fax servers, and other clinical infrastructure. Work with HL7/FHIR standards and APIs to ensure reliable data flow.
• Champion change management: Build trust, address resistance, design training programs, and ensure adoption sticks not just at launch, but over time.
• Gather and translate requirements: Act as the technical voice of the customer. Capture detailed workflow requirements, edge cases, and feedback, then translate them into clear specs and priorities for our engineering and product teams.
• Build scalable implementation processes: Document playbooks, templates, and best practices as you go. You're not just deploying—you're building the implementation engine that scales Basata from dozens of clinics to hundreds.
• Monitor and optimize post-deployment: Track system performance, automation accuracy, and staff satisfaction after go-live. Identify issues early, iterate on configurations, and drive continuous improvement.
• Collaborate cross-functionally: Work closely with engineering, product, customer success, and sales to ensure smooth handoffs, close feedback loops, and inform the roadmap with field intelligence.

Requirements

• 3–6+ years in implementation engineering, solutions engineering, or a similar customer-facing technical role.
• Hands-on EHR integration experience (Epic, Cerner, Athena, eClinicalWorks, or similar) with working knowledge of HL7, FHIR, and API-based data exchange.
• Deep understanding of healthcare practice operations—front desk, referral coordinators, call centers, billing. Specialty practice experience (cardiology, Urology, GI, Ortho, Vision, ENT) is a strong plus.
• Comfortable with SQL, APIs, scripting (Python or similar), data mapping, and troubleshooting integrations in the field.
• Exceptional communicator who can translate messy clinical workflows into structured engineering requirements and explain technical concepts to practice managers with equal clarity.
• Willingness to travel on-site to customer locations (estimated 25-50%).

Tech Stack

• Python
• SQL

Benefits

• Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.
• Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
• High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.
• Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.