Be responsible for end-to-end customer service, delivering excellent support consistent with Kovi's tone of voice;
Understand our business model, ensuring all information communicated to customers is reflected in our processes and contracts;
Know and apply basic sales techniques such as open-ended questions, rapport building, and objection handling;
Be responsible for all required customer documentation and signatures;
Know our main product — the vehicle — and stay up to date on specifications and models;
Properly manage service distribution, whether via CRM or the on-site queueing system;
Work in partnership with the supervisors of your respective Sales channel;
Serve as a reference for the team in customer service best practices and conflict resolution;
Proactively monitor product and pricing changes, contributing to the timely updating of information;
Conduct training focused on best practices and process improvements (an important criterion for performance evaluation).

Bachelor's degree in Sales, Business Administration, Marketing, or a related field;
Knowledge of Power BI is a plus;
Solid experience in Sales and Customer Service;
Familiarity with Google Workspace;
Proficiency with CRM tools (HubSpot), including the ability to customize and optimize processes;
Strong verbal and written communication skills;
Attention to detail;
Proactivity;
Empathy to understand customer needs;
Active listening skills;
Persuasion and negotiation abilities;
Results-oriented mindset;
Adaptability;
Assertiveness;
Ability to work autonomously.

Life Insurance: To take care of our greatest asset — our Kovers.
Health Plan: It's important to take care of yourself and stay healthy.
Dental Plan: So you can keep that great smile!
Flash Card: Your meal and/or food allowance on a single card — because, as the saying goes, “an empty stomach won’t stand.”
Partnership with SESC: Eligibility for the benefit after 90 days of employment.
Commuter benefit or fuel allowance: The choice of how you get around is yours.
Support for parents and children: Daycare assistance, extended maternity leave of 180 days, and extended paternity leave of 20 days.
Wellhub: All Kovers are entitled to exercise with part of the cost subsidized by Kovi.
Kovenção: A company-wide meeting led by Kovi's leadership to keep everyone informed about business status.

Junior Sales Consultant

Key skills