Customer Solution Engineer

Role Overview

• Technical customer support for our products, services, workflows, and integration options.
• Development of customer-specific solutions in close collaboration with Customer Success, Sales, and Product Development.
• Responsibility for technical project implementation including integrations, scheduling, resource management, and quality assurance.
• 1st and 2nd level support.
• Support for proposal and sales processes, including participation in customer meetings and tender procedures.

Requirements

• Completed vocational training in IT (e.g., IT specialist in system integration) or an equivalent qualification — a university degree is not required.
• Experience in IT support and technical customer consulting, ideally in healthcare (e.g., hospitals, medical practices/centers, health authorities).
• Knowledge of IT system architectures, HL7/FHIR interfaces, DICOM, and data protection and IT security in healthcare.
• Solid knowledge of network technologies, VPN, and NAT.
• Analytical thinking, problem-solving skills, customer focus, teamwork, and the ability to work independently.
• Experience with Jira, Jira Service Management, and Confluence.

Benefits

• Competitive salary commensurate with your qualifications and experience.
• Flexible working hours and part-time options for a better work–life balance.
• 30 days paid vacation to recharge, including special leave for events such as marriage, childbirth, or bereavement.
• Parental leave: we welcome and support it.
• Remote work (home office) or a modern office in the heart of Munich — you decide.
• Regular on-site days and company events to foster exchange and team spirit.