Customer Onboarding Manager

Eve is redefining legal technology for plaintiff law firms, and they are seeking a Customer Onboarding Manager to guide customers through successful onboarding and implementation of their solutions. The role involves developing training programs, optimizing solutions for customer workflows, and collaborating with cross-functional teams to ensure customer success.

Responsibilities:

• Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
• Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
• Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
• Track and report on key implementation metrics and customer success indicators
• Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated

Requirements:

• 3+ years experience in customer onboarding, implementation, or success roles
• Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
• Exceptional ability to present clearly and concisely to both business and technical stakeholders
• Strong analytical capabilities to design and deliver solutions for customer challenges
• Skilled at working across teams to drive customer success and desired outcomes
• Experience in legal tech, AI, or data-driven enterprise products
• Passion for customer success and building long-term partnerships
• Excellence in project management and organizational skills
• Ability to work in a dynamic, fast-paced environment
• Strong dedication to customer satisfaction and success