Customer Service Representative – After-Hours

Role Overview

• Answer inbound customer calls during after-hours operations
• Make outbound calls as needed (follow-ups, confirmations, etc.)
• Schedule service appointments accurately using company systems
• Provide clear, professional, and courteous communication with customers
• Ensure all customer interactions are properly logged and documented

Requirements

• Strong verbal communication skills in English (clear, professional, customer-friendly tone)
• Prior experience in customer service or call handling
• Ability to manage multiple calls and scheduling tasks efficiently
• Comfortable working remotely and independently
• Experience in HVAC, refrigeration, or similar service-based industries (preferred)
• Familiarity with ServiceTitan (strongly preferred)
• Bilingual (English/Spanish) is a plus, but not required

Benefits

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle
• NO TRACKER. NO PROBLEM