Customer Service Representative – National Sales

Role Overview

• Provide contact and liaison between National Sales customers and the sales team and internal departments
• Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner
• Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements
• Back up to Sales Coordinator roles
• Schedule Sunday
• Thursday 8:30 am
• 5 pm PT
• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems
• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
• Coordinate same-day deliveries and pickups for customers
• Process pickup requests from customers and National Sales team
• Respond to delivery/routing questions and issues from customers
• Respond to product inquiries from customers
• Share new or additional services or products with customers
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
• Contact all customers affected by product recalls and withdrawals
• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Requirements

• High School diploma or equivalent required
• Bachelor’s degree preferred
• Minimum of three years experience in customer service call center environment required
• Experience in food service distribution a plus
• Excellent verbal communication skills and problem resolution ability required
• Working knowledge of Microsoft Word and Outlook required
• CRM / Phone Technology experience preferred.

Benefits

• Full US Foods Benefits
• DAY 1!
• medical
• dental
• vision
• 401K
• life insurance
• and much more!