Be the primary face of WWHS for assigned client accounts, managing relationships across all stages of the service lifecycle (onboarding, recruitment, immigration, and arrival).
Lead monthly client meetings and weekly status calls, responding promptly and professionally to all client requests.
Develop and maintain strong, trust-based relationships with key stakeholders, including C-suite executives.
Plan and lead on-site client visits, including agenda development and presenting to executive leadership.
Drive S&OP planning by forecasting needs and securing re-orders in alignment with client hiring goals.
Ensure proactive communication across all internal departments (Recruitment, Legal, Immigration, Customer Success) for seamless client execution.
Monitor and report on key account metrics to track performance, growth, and service quality.
Identify client needs, pain points, risks, and experience challenges, and lead resolution efforts internally.
Document all client interactions and updates using CRM systems to ensure full transparency and continuity.
Identify and attend relevant business development (BD) events to generate new client leads.
Follow up with leads using the approved lead management process and CRM documentation.

Bachelor’s degree in Business, Communications, or related field; MBA is a plus.
5+ years of experience in account management, client services, or business development—preferably in healthcare staffing, immigration, or consulting.
Proven success in managing complex client relationships and driving revenue growth.
Strong presentation, communication, and executive engagement skills.
Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
Strong problem-solving skills, with the ability to manage competing priorities and work under pressure.
Willingness to travel as needed for client site visits or industry events.

Regional Account Manager

Key skills