Client Success Manager

Role Overview

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
• Build strong relationships with clients through online methods and occasionally face-to-face.
• Identify client support needs and opportunities for growth.
• Online client presentations using Microsoft Teams.
• Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
• Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Requirements

• You must have used VALD Technology in your current or previous role.
• The ability to understand and share the client’s perspective and challenges.
• Excellent grammar, spelling, and proofreading skills.
• Demonstrated ability to build positive relationships quickly.
• The ability to think outside of the box to find appropriate solutions.
• Adaptable and willing to learn new skills and processes.
• Become an expert on VALD systems.

Benefits

• Industry-leading compensation
• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across various disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.
• Regular travel opportunities to get the entire VALD team together for your ongoing development.
• The latest equipment and remote setup to perform at your best.