Manage delinquent accounts
Monitor, track, and collect past‑due Workers’ Compensation premium, audit balances, and deductible receivables to reduce aging and improve cash flow
Conduct timely and professional outreach to insureds, agents, and brokers to resolve outstanding balances, negotiate payment arrangements, and handle billing inquiries
Review completed audits, research discrepancies, and work with underwriting, audit, and billing teams to resolve disputes and ensure accurate final charges
Maintain thorough and accurate notes of all communication, payment commitments, and account activity in internal systems while adhering to company and regulatory guidelines
Identify accounts requiring further intervention and recommend escalation such as cancellation, non‑renewal, legal action, or third‑party collections, following internal policies

Associates degree (Bachelors degree preferred)
Experience in insurance collections, commercial billing, or Workers’ Compensation (preferred)
Strong verbal and written communication skills
Ability to analyze account histories and identify root‑cause issues
Proficiency with billing systems, CRM tools, and Microsoft Office Suite
Strong organizational skills with the ability to manage multiple priorities
Problem‑solving mindset with a customer‑focused approach

Accounting Representative III

Key skills