Create Business Transformation Statement of Requirements at a Global level, followed by Regional, Business Unit, Country unique GDS, Project and operational requirements.
Converts business requirements (commercial deals, workflows, reporting needs) into GDS configurations.
Acts as the bridge between product, operations, IT, and the GDS provider/s to make sure the GDS/s is set up to support how the business wants to sell, service, and grow by understanding CTM operational needs and translating them into actionable solutions.
Analyses and solves business problems by designing and improving processes, systems, and technology.
Cross functional collaboration, bridging the gap between business and technical teams.
Supporting performance improvements without increase overheads (staff)
Quality assurance, ensuring system and process performance meets and exceeds business KPIs.
Continuous improvement by identify opportunities to optimise processes and enhance efficiency.
Understanding of CTM’s online and offline operational needs and translating them into actionable solutions to be implemented.
Provide updates on projected goals, requirements, and progress to ensure key stakeholders are aligned on outcomes, timelines and Steering Committee expectations.

Bachelor’s degree in Business Engineering or related field or relevant experience
10 years of GDS and GDS related products & platform experience
Performed in Travel related business consulting roles, providing solutions to large Global complex TMC’s
Communication skills at board or executive levels
Data Driven Methodology, experience
Six Sigma or equivalent
In-depth knowledge of GDS platforms, including fares, robotics, AI
Mid Back-office (MBO) and payments knowledge.

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match

Executive Director, Business Engineering

Key skills