Acts as a liaison between patients, providers, clinic staff, and leadership to promote a positive, coordinated patient experience.
Supports service excellence initiatives aligned with organizational values, patient experience standards, and regulatory requirements.
Receives, investigates, and facilitates resolution of patient complaints and grievances in collaboration with clinic leadership and appropriate departments.
Proactively rounds in clinic areas to identify patient needs, barriers to care, or opportunities to improve service and communication.

Customer Services Liaison – Outpatient CV Services

Key skills