About this role
Role Overview
- Greet patients and caregivers professionally via phone, email, and virtual platforms
- Collect accurate patient demographic information, medical history, and contact details
- Prepare and process patient admission and discharge documentation
- Enter patient information into Electronic Health Records (EHR) and practice management systems
- Maintain accurate and complete patient records in compliance with HIPAA regulations
- Verify patient identity and update existing patient profiles as needed
- Verify insurance coverage and eligibility for services prior to appointments
- Obtain pre-authorizations and referrals as required by insurance plans
- Communicate patient financial responsibilities including copays, deductibles, and coinsurance
- Process insurance information and ensure accurate billing documentation
- Coordinate with insurance companies to resolve coverage questions and discrepancies
- Stay updated on various insurance plans, policies, and procedures
- Schedule patient appointments based on provider availability and patient needs
- Send appointment reminders and confirmations via phone, email, or SMS
- Reschedule and cancel appointments as requested while maintaining optimal provider schedules
- Coordinate with clinical staff to ensure smooth patient flow and minimize wait times
- Manage appointment waitlists and fill cancellations efficiently
Requirements
- Current/ Last Salary
- Expected Salary
- Work Location
- How many years of experience do you have in handling healthcare accounts?
- Do you have an experience handling eligibility and benefits?
Benefits
- Additional leave
- Company Christmas gift
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home