The Senior Field Service Technician will be dedicated to and responsible for the State of Louisiana (LWIN) Public Safety System.
Support the Field Service Organization (FSO) in implementing and maintaining highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers.
Job tasks include but are not limited to deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment.
Provide technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics.
Maintain, optimize, test, document, and support complex communication systems.
Develop solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
Collaborate with Engineering, Project Management, Sales, and Customer Service personnel to effectively support advanced communication systems that meet or exceed customer expectations.
Deliver strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).

3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Total familiarity with the latest technologies and troubleshooting techniques.
Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques.
Must have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.
Excellent communications skills and always present a professional image.
Must have a current, valid driver’s license and no traffic violations.
Must be able to obtain background clearance as required by government customer(s).

Senior Field Service Technician

Key skills