Provide expert on-site technical support for BD Parata pharmacy automation and dispensing systems.
Perform break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair.
Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation while responding to service requests within defined SLA requirements.
Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades.

3-5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment.
High School Diploma.
Strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite.
Hands-on experience with computer networking fundamentals including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting skills.
Experience with system ghosting, imaging, and re-imaging processes.
Strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
Proven ability to perform in-depth disassembly and reassembly of complex subsystems.

Field Service Technician

Key skills