Project Manager

Role Overview

• Retrieve work orders, check route for travel, ensure appropriate equipment and supplies are loaded on truck needed for job, arrive to work site.
• Complete assigned jobs according to company processes, maintain quality control within the budget of each job.
• Meet with customers and prospective customers, traveling to job sites to communicate job status with customers.
• Maintain records of personnel and resources used on projects and communicate all billable events to others.
• Responsible for creation of estimates in applicable software.
• Inspect and scope jobs onsite-and work with Techs on scope of job.
• Document / review loss with clear and descriptive job photos and upload into operating system/software.
• Craft mitigation and reconstruction estimates using Xactimate.
• Communicate conversations and key information on the job using the notes feature in required software.
• Estimate using carrier audit standards and manage the estimate based on feedback from client and customer.
• Explain job processes and next steps to resolution in person to customers using printed materials as a guide.
• Interface with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• May perform quality assurance inspections after completion and obtain customer signatures for approval, request payments when necessary.
• Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
• Assist with training new technicians or key operational team members.
• Ensure compliance with OSHA and company safety policies.
• Monitor job site safety and PPE compliance.
• Identify hazards and implement safety procedures.

Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• Certifications preferred: ASD – Applied Structural Drying Technician FSRT – Fire & Smoke Restoration Technician WRT – Water Damage Restoration Technician

Benefits

• Company vehicle
• Paid industry training and certifications
• Leadership development and advancement opportunities
• On-call pay
• Monthly and/or quarterly performance incentives
• Bonus based on performance
• Training & development
• Free uniforms