Manager, Strategic Account Management – Patio & Garden

Role Overview

• Managing strategic accounts: Serve as a strategic consultant/account manager accountable for driving business growth across a portfolio of strategic sellers.
• Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business.
• Overseeing business performance: Lead annual and quarterly business planning and performance tracking for strategic sellers.
• Conduct deep dive analysis on issues effecting seller business performance and implement corrective actions.
• Drive performance against P;L levers including gross merchandise value (GMV) and contribution profit.
• Being a trusted advisor: Develop strong and trusting relationships with partners.
• Serve as the account quarterback working across the organization to solve issues, address pain points and implement growth initiatives.
• Employ a one team approach to accomplish the goals of the business and drive negotiations from a win-win perspective that establishes credibility and trust with our partners and delivers consistently improved performance.
• Optimizing offer quality: Work directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform.
• Driving adoption of seller services: Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more.
• Developing strategic marketing plans: Develop seller marketing plans
• including events, site placements and promotions
• that drive incremental traffic and GMV.
• Working cross-functionally: Collaborate with Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.
• Autonomous Work: Will be responsible for management of the above and action with limited manager oversight.

Requirements

• 3 years of experience in e-commerce.
• 3 years of experience working with sellers/ suppliers/vendors, etc.
• 3 years of experience in merchandising/ category management.
• 3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area OR Bachelors degree in Business or a related field.
• Proficiency in MS Office, with a focus on Excel.
• Strategic mindset and ability to prioritize tasks.
• Detail-oriented with a bias for action and a collaborative team player.
• Results-driven with a proactive approach to problem-solving and goal achievement.
• Excellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external stakeholders.
• Digital literacy and analytics skills.
• Strong business acumen.

Benefits

• Beyond competitive pay, you can receive incentive awards for your performance.
• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• PTO
• Multiple health plans
• Company-paid life insurance