Diagnose and resolve technical issues, bugs, and performance bottlenecks on existing websites and applications
Perform regular security updates, patching, and monitoring
Implement feature enhancements and minor development tasks
Conduct routine maintenance tasks including backups and performance checks
Respond to client support requests in a timely manner
Collaborate with project managers and other developers to prioritize support tasks
Test and deploy code changes, ensuring stability across environments
Document technical solutions and troubleshooting steps
Monitor website uptime and performance
Manage website configuration and settings
Troubleshoot issues related to hosting environments
Version control code using Git
Utilize Drush and Composer for maintenance tasks
Ensure cross-browser and cross-device compatibility
Establish and maintain Continuous Integration (CI) toolchains
Design and execute comprehensive automated tests

Bachelor's degree in Computer Science, Web Development, or a related field, OR equivalent professional experience
Minimum 2-3 years of experience in Drupal development, with a significant portion focused on support and maintenance
Must have a reliable internet connection and a willingness to work from home
Must be able to use a computer for up to 8 hours per day
Must be able to travel 2-3 times per year in the United States

Support Developer

Key skills